What is a CSAT?
CSAT stands for Customer Satisfaction. This is determined by the calculation of a customer satisfaction score through a customer service metric designed to measure how satisfied customers are with services, products or solutions. Your feedback through our Customer Satisfaction (CSAT) surveys is vital for shaping your experience with our SaaS solution.
Why did I receive a CSAT survey?
CSAT surveys are a way for Supplyframe to gauge satisfaction with a specific solution or ticket. Our surveys are quick and easy to complete, making it convenient for you as our customers to share your thoughts. These help Supplyframe identify areas where we excel and where improvement is needed. By taking a moment to share your thoughts, you help us understand what’s working well and where we can improve.
How is my response used?
Your input directly influences the features Supplyframe develops and the support that we provide, ensuring that our services truly meet your needs. Your responses help us enhance your experience and make our support even better for you and your team.
We analyze CSAT results regularly and compare scores over time to track improvements and ensure we are meeting our customer needs. When there is reported low satisfaction, we can address these issues proactively and work towards enhancing your experience.
Your feedback through the CSAT survey is vital for continuous improvement and we value your input as part of our commitment to providing the best software solution experience possible.